Delivery

All the products in the purchase order are delivered by Post Express service “Next day delivery” at the official price as in:

http://www.postexpress.rs/struktura/lat/cenovnik/cenovnik-unutrasnji-saobracaj.asp

(Unless previously agreed otherwise)

The postage is to be paid in cash by the recipient. On receiving the package, you must sign the address label. The order is paid for to thecourier in cash only if you opt for cash on delivery (COD). COD is available only in the Republic of Serbia.The products in the purchaseorder are delivered on processing your payment unless you opt for COD.

We cover the postage for the orders in Serbia.

To make the delivery even faster, we notify you via email when the courier takes your package, so you would not spend days expecting it.

This means the package will be delivered to your address the next day.

The deadline for delivery is 3 working days after the order (Saturdays and Sundays not included).

There is a place for your comment in the personal data section. Please, use it to fill in all the important notes, but bear in mind that the

delivery is done by a courier service, so you need to be flexible.

Delivery Abroad

Dve Šmizle – Shop deliveres all of its products everywhere in the world.

The delivery takes 7 to 20 days, not including the day of receiving the package, non-working days of both receiving and sending service, retention at customs and both services’ holidays.

The shipping is not included in the price of the product. The shipping is included in the overall cost made during the ordering process and it depends on the recipient’s country

Custom duties in the country of the recipient are not included in the product price and the overall cost.

Complaints

If you have any complaints about our products or services, feel free to contact us on telephone or via email. We will do our best to tackle any potential issues in the most efficient way.

Phone: +38111 3542843, Mobile: +38163 542555

e-mail: office@dvesmizle.rs

Complaints about the products delivered abroad can be filed only in case of damaged or incomplete order and in case the order is not consistent with the order specification. Complaints can be filed via telephone, post or email. Contacts can be found on our homepage. If the complaint is valid and the agreement between the buyer and the seller cannot be reached, the product can be returned and our shop will refund the buyer. Refunds are handled exclusively via VISA, EC/MC and Maestro Payment Service, meaning that the bank will refund the money to the buyer’s account at the request of the seller.

Complaints about the products delivered in Serbia can be filed only in case of damaged or incomplete order and in case the order is not consistent with the order specification. Complaints can be filed via telephone, post or email. Contacts can be found on our homepage. If the complaint is valid and the agreement between the buyer and the seller cannot be reached, the product can be returned and our shop will refund the buyer

In case of return of the goods and refund to the buyer who had paid via credit card (fully or partially), Dve Šmizle doo is obliged to make the refund exclusively via VISA, EC/MC and Maestro Payment Service, meaning that the bank will refund the money to the buyer’s account at the request of the seller.